Site Privacy

Harper Dolman & West Insurance Ltd is a UK registered company; authorised and regulated by the Financial Conduct Authority (FCA), and operates from 20 East Street, Ilminster, Somerset, TA19 0AJ with the registered of the business being Albert Goodman,  2 Victoria Business Park, Victoria Avenue, Chard TA20 1HE. “We”, "Us" and "Our" in this privacy policy refers to Harper Dolman & West Insurance Ltd


In accordance with the General Data Protection Regulation and related UK data protection legislation, we are committed to protecting the confidentiality and security of the information that you provide to us. This Privacy Notice is designed to help you understand how we collect and use your information.

We may collect information from you about other people, for example, family members who may drive your car or who may be included on a travel or household insurance policy. If you give us information about another person it is your responsibility to ensure and confirm that:

Data We Collect

We collect personal data and sensitive personal data as part of providing services to you. We may also monitor or record calls, emails, SMS messages or other communications in accordance with UK and European law.

Types of data we may collect

•  Personal data - Examples of personal data we may collect includes:

•  Sensitive personal data - Examples of sensitive personal data we may collect includes:

Uses for your data

The data you provide to us will be used by us (or our trusted service providers acting on our behalf) for the following purposes:

How and why we use this information

We will process any personal data lawfully under one or more of the following bases:

•  To add value to your existing insurance policy held with us by offering you advice or extra covers on the policy that may be appropriate

•  To investigate and prevent potential fraudulent and other illegal activity

Sharing Data

We do not sell your data to third-party companies. We may share your data with selected third parties for:

The personal information you provide to us may be stored by our insurer and business partners and stored outside of the European Economic Area (EEA) for the purposes of carrying out administration and other functions in accordance with the purposes for which your personal information was originally collected or for purposes to which you have consented. We can provide you with a copy of the privacy policy of any insurer or business partner we work with upon request

Data Retention Policy

We will keep your information for as long as it is required to enable us to provide quotations, administer your insurances, offer renewal and respond to any claims or complaints (which may arise after the period of insurance has expired). This will usually be a minimum period of six years, unless otherwise determined by law or regulation or if we feel it necessary to protect our own, yours or another person’s vital interest. Once we decide that we no longer need your information it will be securely and confidentially destroyed. 

Fraud Prevention, Detection and Claims History

In order to prevent and detect fraud we may at any time:

Share information about you with other organisations and public bodies including the Police check and/or file your details with fraud prevention agencies and databases and, if you give us false or inaccurate information and we suspect fraud, we will record this with ourselves, these agencies and databases.

Your Rights and How to Complain

You have certain legal rights under UK data protection law and regulations, summarised as follows:

You have a right to submit a complaint to the Information Commissioner if you believe we have not complied with our obligations under the Data Protection Act.

If you would like to invoke any of these rights or if you have any questions or complaints in relation to our use of your personal data or you wish to withdraw your consent to processing, please contact Steve Redwood on 01460 53095, email or call into our office in Ilminster if your personal information needs updating.

Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at Wycliffe House Water Lane Wilmslow Cheshire, SK9 5AF, via their website, or 0303 1231113 (local rate)/01625 545745 (national rate).

Under certain conditions, you have the right to require us to:

In certain circumstances, we may need to restrict the above rights in order to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).

Cookie Policy

Our website uses cookies, as almost all websites do, to help provide you with the best possible online experience. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

We do not use cookies to:

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics" programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here previously.

Website Privacy

We will always endeavour to respect your privacy. Any personal information you provide to us including and similar to your name, address, telephone number and email address will not be released, sold, or rented to any entities or individuals outside of Harper Dolman & West Insurance.

Please contact those vendors and others directly if you have any questions about their privacy policies.

Changes to Our Policy

We keep our privacy policy under review, and reserve the right to make changes to our privacy policy in accordance with UK legislation. Where applicable we will make you aware of any significant changes by email, text message or post. We recommend that you make regular checks on our privacy policy to ensure that you are aware of any changes that may have been made. This policy was last updated on 17th May 2018.

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