Complaints

Our aim is always to provide our customers with a first class service; however we are aware that occasionally, it is possible that we may fail to meet your expectations. If you have a complaint then please raise this with any of our members of staff or write to:-

Steven Redwood at Harper Dolman & West Insurance Ltd, 20 East Street, Ilminster, Somerset, TA19 0AJ or email stevenr@harperdolmanwest.co.uk.

if following our final response, or after 8 weeks, and if you are an eligible complainant, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). Please refer to their website for more details. FOS website